I will help your clients, and you, with excellent customer service and support.

I am a Contract Paralegal for specific projects at an hourly fee, with no overhead, and no (OK, few) headaches. Your clients are my customers and you are my boss! I’ll bring my considerable customer service skills to bear to make your clients feel that their needs are being met. Questions from them will flow through me to you if they are legal in nature, but procedural questions will be handled directly without hassle (Where do I sign? How do I file? Who do I call?). I'm also happy to be non-client facing - whatever you need.

I use a simple email address, solely for business, euanfernsler@gmail.com so your clients won't be confused by my branding. I’m also happy to help by using an email within your domain if you prefer either through aliasing or some other method. I promise to answer emails within twenty four hours, and return phone calls within a few hours. Generally emails and phone calls are returned far more quickly.

I am skilled at Adobe Acrobat Pro, so assembling and splitting PDFs for different views, filing, password protection, creating forms, etc. is no problem. I live in the Google-sphere, with all those secure tools at my disposal, and I am well equipped for pleadings. I use Clio Draft to assist with form processing, Square for billing/payments, and Basecamp for project management.

I have a technological background and I take security seriously. My computer is un-shared and password protected. My network is secured by a password as well. I also use a Virtual Private Network to connect to most sites for an added layer of protection. I have a weekly and monthly backup rotation process to ensure little loss of information should the worst happen. Of course, my work phone is separate from my personal phone for added security and control.

I am careful. On Wednesday of each week, I sit down with each open file and check the status, review my to-do lists, and plan for the next steps. This prevents things from falling through the cracks for any length of time and gives me a broader view so I don't get lost in the minutia. I do not charge for these reviews, except as it leads to work on the actual project.